Refund policy

Eligibility: Items must be returned within 30 days of receipt for a full refund or exchange. The product must be unused, in its original packaging, and in the same condition that you received it.
Non-returnable items: Certain items such as custom or personalized products, digital downloads, gift cards, and clearance items are non-returnable.
Return Process: To initiate a return, please contact us at pascal.karl.rottmann@gmail.com with your order number and details of the item(s) you wish to return. We will provide you with a return shipping label and instructions.

Processing: Once we receive and inspect your returned item, we will notify you via email. If your return is approved, a refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
Partial Refunds: Items that are returned damaged, missing parts, or not in original condition may be eligible for a partial refund.

If you would like to exchange an item, please contact us at pascal.karl.rottmann@gmail.com Exchanges are subject to product availability.

Free Returns: We cover the cost of return shipping for defective or damaged items. For other returns, customers are responsible for covering return shipping costs.

If you haven’t received your refund after the expected time, first check your bank or credit card statement. If it's still not reflected, contact your bank or credit card company as processing times can vary. If you’ve done this and still haven’t received your refund, please contact us at pascal.karl.rottmann@gmail.com.

If you have any questions regarding returns or refunds, please feel free to reach out to us at pascal.karl.rottmann@gmail.com

Item added to your cart